At U Tele Services, we strive to deliver high-quality internet, IPTV, and OTT services. This Refund Policy outlines the conditions under which refunds may be considered. Please read this policy carefully before subscribing.
Once a plan is activated and services are accessible, no refund will be issued for the unused portion of the subscription. This applies to all plan types: Monthly, Gold, and Silver.
Refunds may be considered in the following cases:
- Duplicate Payment: If you have been charged twice for the same service, a full refund of the duplicate amount will be issued.
- Service Not Activated: If service is not activated within 7 working days of payment (due to our fault), a full refund will be issued.
- Prolonged Outage: In case of continuous outage exceeding 72 hours due to our infrastructure failure, a pro-rated credit or refund may be offered.
- Service Not Available: If fiber coverage is not available at your location after payment, a full refund will be issued.
- Installation and visit charges
- Equipment deposits and rental fees
- Activation fees
- Consumed subscription periods
- OTT subscription fees once activated
- Payment gateway and processing charges
Refund requests must be submitted within 7 days of the issue. Contact us through:
- Email: support@uteleservices.com
- Phone: +91 87784 03848 or +91 86678 50292
- In person at our office: 2nd Floor, Munner Complex, Palani Road, Udumalpet – 642126
Please include your account number, payment receipt, and reason for the refund request.
Approved refunds will be processed within 7–10 business days to the original payment method. Bank transfers may take an additional 2–3 business days depending on your bank.
If you are not satisfied with our refund decision, you may escalate your complaint to support@uteleservices.com with the subject line "Refund Dispute – [Account ID]". Unresolved disputes may be raised with the relevant consumer forum or TRAI.